Privacy Policy for Ghughuti Cloud Kitchen and Ghuguti Delivery Partner

Effective Date: January 14, 2025

At Ghughuti Cloud Kitchen and Ghuguti Delivery Partner ("we," "our," or "us"), we are committed to protecting the privacy and security of our customers' and delivery partners' personal information. This Privacy Policy explains how we collect, use, and protect your personal information across both platforms ("Services").

By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Services.


1. Information We Collect

1.1 Information You Provide

We may collect the following information when you register, use the Services, or communicate with us:

  • Contact Information: Name, email address, phone number, and delivery address.
  • Order Details: Order history, food preferences, and dietary restrictions (specific to Ghughuti Cloud Kitchen).
  • Identification Details: Driver’s license, government-issued ID, and profile photo (specific to Ghuguti Delivery Partner).
  • Vehicle Information: Vehicle registration number, type, and insurance details (specific to Ghuguti Delivery Partner).

1.2 Information We Collect Automatically

When you use the Services, we may collect information automatically, including:

  • Location Data: Real-time location data while delivering orders (specific to Ghuguti Delivery Partner).
  • Technical Information: IP address, browser type, device information, and usage patterns for website and app analytics.

1.3 Information from Third Parties

We may receive information from third-party services, such as:

  • Background checks from authorized providers (specific to Ghuguti Delivery Partner).
  • Ratings and feedback from customers and users of both Services.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders efficiently.
  • Facilitate deliveries, optimize routes, and prepare food orders.
  • Process payments and send earnings.
  • Communicate with you regarding orders, deliveries, and account updates.
  • Personalize your experience with customized recommendations and offers.
  • Ensure compliance with legal obligations and resolve disputes.
  • Improve the functionality and security of our Services.

3. How We Protect Your Information

To safeguard your personal information, we implement:

  • Secure servers and databases with advanced protection measures.
  • Encryption of sensitive data such as payment details.
  • Role-based access controls and authentication systems to restrict unauthorized access.
  • Regular audits, security testing, and compliance with applicable security standards.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following scenarios:

  • Service Providers: With delivery partners, payment processors, and other providers to complete your orders.
  • Legal Authorities: To comply with legal requirements or respond to lawful requests.
  • Fraud Prevention: To protect our rights, prevent fraud, or ensure the safety of our Services.

5. Your Rights

As a valued user, you have the right to:

  • Access and Update: Review and correct inaccuracies in your personal information.
  • Opt-Out: Decline marketing and promotional communications.
  • Request Deletion: Request deletion of your personal data, subject to legal and operational requirements.

To exercise these rights, contact us at [Insert Contact Information].


6. Data Retention

We retain your information as long as necessary to provide the Services and fulfill legal obligations. When no longer required, we securely delete or anonymize your data.


7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy as necessary. Changes will be posted on our platforms, and we encourage you to review the policy periodically.


8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Address:

Ghughuti Cloud Kitchen

Near Badri Nath Mandir Samiti Kargi

Kargi Haridwar By Pass

Dehradun, Uttarakhand

Phone: +91 9897034898

Email: ghughuticloudkitchen@gmail.com


By using Ghughuti Cloud Kitchen and Ghuguti Delivery Partner, you acknowledge that you have read, understood, and agreed to this Privacy Policy.